Colorado Valley Telephone Cooperative - Calling Features

Dial *69 (for rotary, dial 1169).
Listen for announcement giving you the last phone number having called you.
To return the call, dial 1 and wait for an answer.
If you do not wish to return the call, simply hang up.
If the line is busy, listen for an announcement stating the line is busy and then hang up.
Your phone will ring when the line is free.
Your call will automatically be made when you lift the handset.

Automatic Redial - continues calling the last number you dialed until the call goes through.

How to Activate:

Dial *66 (for rotary, dial 1166).
Listen for ringing and wait for answer.
If the line is busy, listen for the announcement stating the line is busy and then hang up.
Your phone will ring when the line is free.
Your call will automatically be made when you lift the handset.

Call Forwarding - forwards calls to a preprogrammed number. The call forwarding customer will be responsible for payment of toll charges for calls forwarded outside the local area. With call forwarding activated, you cannot answer your phone until it is deactivated; however, outgoing calls may be placed from your phone.

How to Activate:

Dial *72 (for rotary, dial 1172).
Wait for the confirmation tones.
Dial the phone number that you wish the calls to be forwarded to and wait for the confirmation tones. (A courtesy call will be placed to the forwarded to number. The call does not require an answer in order for Call Forwarding to be activated.)
Hang up.

How to Deactivate:

Dial *73 (for rotary, dial 1173).
Wait for the confirmation tones.
Hang up.

Call Forwarding Busy - forwards calls only when your line is busy.

How to Activate:

Dial *90 (for rotary, dial 1190).
Wait for the confirmation tones.
Dial the phone number that you wish the calls to be forwarded to and wait for the confirmation tones. (A courtesy call will be placed to the forwarded to number. The call does not require an answer in order for Call Forwarding to be activated.)
Hang up.

How to Deactivate:

Dial *91 (for rotary, dial 1191).
Wait for the confirmation tones.
Hang up.

Call Forwarding Don't Answer - forwards calls only when there is no answer on your line.

How to Activate:

Dial *92 (for rotary, dial 1192)
Wait for the confirmation tones.
Dial the phone number that you wish the calls to be forwarded to and wait for the confirmation tones. (A courtesy call will be placed to the forwarded to number. The call does not require an answer in order for Call Forwarding to be activated.)
Hang up.

How to Deactivate:

Dial *93 (for rotary, dial 1193).
Wait for the confirmation tones.
Hang up.

Remote Access to Call Forwarding - allows you to activate or deactivate Call Forwarding when you are away from your telephone number. You must subscribe to Call Forwarding in order for this feature to work.

How to Use:

Dial NXX-7777. (NXX is your telephone exchange. It is either 242, 247, 249, 263, 561 or 562.)
Enter your telephone number & security code (9999 is the default code).
Wait for confirmation tone.
To Activate - Dial *72 (for rotary, dial 1172).
Wait for the confirmation tones.
Dial the phone number that you wish the calls to be forwarded to and wait for the confirmation tones. (A courtesy call will be placed to the forwarded to number. The call does not require an answer in order for Call Forwarding to be activated.)
Hang up.
To Deactivate - Dial *73 (for rotary, dial 1173).
Wait for the confirmation tones.
Hang up.

Note: To change the security code contact CVTC.

Call Waiting - alerts you to an incoming call when you are already on the line. A beep tone tells you that another call is waiting.

How to Use:

When you hear the beep tone, depress and release the switchhook to put the original caller on hold. This also connects you to the calling party.
To alternate between parties, depress and release the switchhook once for each transfer.

Note: The conversation between you and either party is private. If you desire to end the original call when you hear the call waiting tone, simply hang up and the phone will ring with the new call.

Cancel Call Waiting - allows you to temporarily cancel call waiting. This service is part of the call waiting package and is added by Colorado Valley Telephone at no additional cost.

How to Activate:

Dial *70 (for rotary, dial 1170).
When you receive a dial tone, dial the number you desire.

Note: Anyone calling your phone number will receive a busy signal. Cancel Call Waiting is automatically terminated when you hang up.

Distinctive Alert/Call Waiting - provides a distinctive Call Waiting signal when preprogrammed numbers call and you are already on the phone.

How to Activate::

Dial *61 (for rotary, dial 1161).
Listen to the voice instructions, which will guide you through the steps of how to:
- Turn Distinctive Alert/Call Waiting on/off.
- Set up and/or make changes to your list.

Caller ID Services

Caller Name Delivery* - Receive the incoming caller's name displayed on customer-provided equipment.
Caller Number Delivery* - Receive the incoming caller's number displayed on customer-provided equipment.
Caller Name and Number Delivery* - Receive both the incoming caller's name and number displayed on customer-provided equipment.
Call Waiting ID* - (Must have Caller Name and/or Number Delivery) Allows for the display of the name and/or number of a new caller when you are already on the phone.

* Caller ID Service allows you to see the date, time, and name and/or number of most direct-dialed local calls and some long distance calls before you answer the telephone. When you receive a call, Caller ID Service shows the caller's information on a special display unit. The display unit stores the name and/or number, as well as the date and time of the call even when you are out or unable or don't want to answer the telephone. You can easily review the stored numbers and return the calls as desired. The display unit also works with answering machines or voice mail - even if the caller does not leave a message. The display units are available from your Telephone Cooperative or various retail vendors.

There are some calls that Caller ID Service will not identify. These may include cellular, long-distance and operator assisted calls, as well as calls originating in areas where Caller ID service is not available.

Each time you make a call, your name and telephone number will automatically be sent to all Caller ID Service customers unless you choose that information from being sent.

It is important to understand that even if you have a non-published or unlisted number, your name and/or number will be automatically sent unless you choose to block it on a per-call or per-line basis. Per-call blocking will provide you with some flexibility on certain calls where you don't want to have your name and/or telephone number delivered to Caller ID Service customers.

Per-call blocking will prevent your name and/or number from appearing to Caller ID Service subscribers only on the calls that you choose to block. Calls blocked on a "per-call" basis will be displayed on the Caller ID Service unit as "anonymous" or "private." Per-call blocking is free of charge and will automatically be available to all Cooperative members. There is no need to subscribe to Caller ID per-call blocking.

How to Activate:

Dial *67 (for rotary, dial 1167) before placing your call.
Listen for confirmation tones.
Dial the number you wish to call.
Once you hang up, Per-call blocking will automatically be deactivated.

Per-line blocking will automatically block your name and/or number on every call. Every call placed will be displayed as "anonymous" or "private" on the Caller ID Service display unit. If you subscribe to Per-line blocking, you may unblock your number on any call you choose, free of charge.

How to De-activate:

Dial *82 (for rotary, dial 1182) before placing your call.
Listen for confirmation tones.
Dial the number you wish to call.
Once you hang up, per-line blocking will automatically be restored.

Customer Originated Call Trace - initiates a trace of the last call you received. Upon activation by the customer, the Cooperative’s central office equipment automatically records the incoming call detail, the time the call was received and the time the trace was activated. The conversation is not recorded. The customer will be required to contact the appropriate law enforcement agency for further action. The results of the trace will be furnished only to legally constituted authorities upon proper request from them to Colorado Valley Telephone Cooperative, Inc. The customer is not provided the number. If the customer makes or receives another call after hanging up from the annoying call prior to activating the trace, Customer Originated Trace will not record the correct number.

How to Activate:

Hang up after receiving annoying call.
Dial *57 (for rotary, dial 1157).
Listen for announcement and follow the prompts to initiate the line trace.
Contact Colorado Valley Telephone Cooperative for further investigation. (Please contact before the end of the next business day).

Note: There is an $8.00 charge for each Customer Originated Call Trace. Upon receipt of a proper request from a law enforcement agency, the Cooperative will set up a temporary tracing arrangement using Customer Originated Call Trace or a manual trap at no charge to the customer, when unwanted call(s) present a serious threat of bodily harm or destruction of property to the customer.

Direct Line/Manual Line - Direct Line automatically places a call to one pre-selected local or long distance number whenever the subscriber’s phone is taken off the hook for a pre-selected number of seconds. The designated number may not be a public emergency number; such as, fire, ambulance or 911 service. Manual Line service automatically connects the call to an operator. Contact the Cooperative Business Office to activate this service.

Do Not Disturb - allows a subscriber to place his/her telephone in an apparent busy condition to all incoming calls without affecting the outgoing features of the line. The calling party will receive a recorded message when the feature is active.

How to Activate/Deactivate:

Dial *78 (for rotary, dial 1178) to activate.
Dial *79 (for rotary, dial 1179) to deactivate.

Do Not Disturb Telemarketing - allows a subscriber to intercept all incoming calls with an announcement stating, “ You have called a number which does not accept calls from telemarketers. All other callers may press “1” if they wish to complete the call.”

How to Activate/Deactivate:

Dial *78 (for rotary, dial 1178) to activate.
Dial *79 (for rotary, dial 1179) to deactivate.

Note: If you subscribe to Calling Number Delivery feature, the incoming call will not be given the Do Not Disturb Telemarketing announcement if the calling number can be displayed. Calls from “unknown” or “private” numbers will be given the Do Not Disturb Telemarketing announcement.

Pushbutton Dialing - provides touch-tone dialing for use with calling features and automated telephone services.

Selective Call Acceptance - allows you to screen incoming calls by creating a list of phone numbers from which you are willing to accept calls. Calls from numbers not contained on your list are sent an announcement that informs the caller that you are not receiving calls at this time.

How to Activate:

Dial *64 (for rotary, dial 1164).
Listen to the voice instructions, which will guide you through the steps of how to:

Turn Selective Call Acceptance on/off.

Set up and/or make changes to your list.

Selective Call Forwarding - allows you to create a list of phone numbers that are to be forwarded when they call you. When you activate this feature and a call arrives from a phone number that is on your list, the call is forwarded. All other calls will ring your phone in the normal fashion. You must subscribe to Call Forwarding in order for this feature to work.

How to Activate:

Dial *83 (for rotary, dial 1183).
Listen to the voice instructions, which will guide you through the steps of how to:

Turn Selective Call Forward on/off.

Set up and/or make changes to your list.

Voice instructions will also guide you through the steps of how to enter, confirm or change the number to which your calls will be forwarded.

Selective Call Rejection - allows you to create a list of phone numbers from which you do not wish to receive calls. Calls from numbers on your list will receive an announcement that informs the caller that you are not receiving calls at this time.

How to Activate:

Dial *60 (for rotary, dial 1160).
Listen to the voice instructions, which will guide you through the steps of how to:

Turn Selective Call Rejection on/off.

Set up and/or make changes to your list.

Note: After receiving an annoying call, you may wish to prevent that person from calling you in the future. The voice instructions will explain how to add the number of the last caller to your list (even if you do not know the party’s phone number, as long as the number is not blocked.)

Three-Way Calling - allows the customer to conference call with two parties on at once. If either party hangs up after the conference, you will still be connected to the remaining party.

How to Use:

Depress and release the hookswitch to put the original party on hold.
Listen for confirmation tones followed by a normal dial tone.
Dial the number of the third party.
Depress and release the hookswitch to add the third party to the conference with the original party.
When the original party hangs up, all parties are disconnected and the call is complete.

Note: Call Waiting feature will not operate when Three-way Calling is in progress.

Toll Denial Local Exchange Service - permits the user to dial local service area calls, yet denies access to the Long Distance Telecommunications Network (1 + dialing).

Toll Denial w/ 800 Service Access - denies completion of outgoing calls dialed that start with "0" or "1", except for calls to "1-800" numbers.

Toll Denial w/ Personal Identification Number (PIN) Override - denies the completion of outgoing calls dialed that start with "0" or "1", unless a PIN is entered. (Must have touch-tone service.)

How to Activate:

Dial *13 (for rotary, dial 1113).
Enter 4 digit PIN and press # (if pushbutton).
Dial the phone number as usual.

Voice Mail* - is a multi-featured voice messaging service. There are 2 packages available, a basic package consisting of 10 messages with a 5 day memory for $4.95 per month and an enhanced package consisting of 20 messages with a 10 day memory for $8.95 per month. Each message has a maximum length of 2 minutes.

* The customer must have:

Touch-Tone Dialing.
Call Forwarding Don’t Answer, Call Forwarding Busy, or Both.
Note: If you choose Call Forwarding Don’t Answer, you must also choose the number of rings before the call is forwarded to Voice Mail.

Click here for instructions!

* You will need to download the free Adobe Acrobat Reader to view the instructions. Click here if the page does not display.

Home I Mission I History I Subsidiaries I Board I Executive Staff I Employee Sponsored Charities I Sales & Services I Calling Features

4915 S. US Hwy 77 - P.O. Box 130
La Grange, Texas 78945
979-242-5911 or 1-800-242-5911